Graphy’s Privacy Notice

When you first set up a Graphy account, we need some information about you to create and manage your account. We'll ask for your work email address, job title, company name, company size, financial details and some information about which types of reports you are interested in generating using Graphy products. The legal basis we rely on for this is Article 6(1)(b) of the GDPR - Contract.

During your onboarding, we may also invite you to a video call where we will confirm your account details. Calls are recorded for training and reference purposes. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interest.

To keep in touch with you, we will use your name and email to provide you with account updates and relevant communications, and also to invite you to join our customer community. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interest.

To allow you to embed your graph and save your work, or to take advantage of our AI options and features, you would need to be logged in to your account. If you choose not to generate an embed code, you won’t need to be logged in to an account. For this processing we rely on Article 6(1)(f) of the GDPR - Legitimate Interest.

To deliver our service, we process and store data using cloud-based applications.

We use survey and automated workflow tools to collect your onboarding information and get you set up quickly.

We use standard applications to process data, such as email, word processing and other office cloud-based software alongside a Customer Relationship Management platform (CRM) and communication services.

We collect payment for our service via a finance platform.

If we ever need to speak with you via video call, we make use of an online booking system and a video call platform. We may use call recording and note taking software which we make use of for training and reference purposes.

Most of the data we process is stored in the EEA, including our platform servers. If any data is transferred to a third country such as the US, we make use of Standard Contractual Clauses, along with the UK Addendum where necessary, to secure the transfer of the data.

If you opt to make use of the AI features on the platform, your data may be processed in the US by Open AI and this transfer is secured by the use of Standard Contractual Clauses, along with the UK Addendum. Open AI will not use your data for model training purposes.

We will retain your personal data while you are a customer of Graphy and for up to 3 months after you leave, in line with our business needs.

We keep financial data for a minimum of 6 years, in line with UK law.

When you use our website, the cookies can be stored on your device are either first party cookies, which are placed and read by us directly while you are using our website or third party cookies, which are set by other third parties we have partnered with.

Below is a list of the cookies we use and the purposes for which they are used:

You can choose not to store Non-essential cookies on your computer when you visit our website, or you can adjust your browser settings to prevent cookies from being saved on your computer. You can find information about how to manage Cookies in the most commonly used browsers at the following addresses:

When you first visit our web app, you will be prompted to customise your cookies selection and be provided with a link to this policy, where you can find more information about the cookies we use.

If you would like to revisit the cookie banner at a later time, open your Settings by clicking on your avatar in the bottom left corner of the screen and then Cookie preferences.

When we raise awareness of our business, we use your name and email address to share information with you about similar products and services that we offer. The legal basis that we rely on for this processing is Article 6(1)(f) of the GDPR - Legitimate Interest.

We make use of a Customer Relationship Management (CRM) software, email, and a mail merge system, based in the EEA and US, to share marketing messages with our customers. Wherever any data is transferred to a third country such as the US, we make use of Standard Contractual Clauses, along with the UK Addendum where necessary, to secure the transfer of the data.

We'll retain your name and email address on a marketing list, in line with our retention schedule unless you unsubscribe. Anyone who unsubscribes will be transferred to our ‘do not contact list’. We retain your name and email address so that we know not to contact you with marketing messages.

When you apply for a job with us, we ask you for some information about you to manage your recruitment process, such as your name, contact details and CV. We may also invite you to attend an interview via video call. The legal basis we rely on for this is Article 6(1)(f) of the GDPR - Legitimate Interests.

We use hiring platforms based in the EEA and US to manage job applications. A US based platform is used for video interviews.

Where data is transferred to a third country such as the US, we make use of Standard Contractual Clauses, along with the UK Addendum where necessary, to secure the transfer of the data.

If you're offered a job with us, we'll retain your data during your employment and remove it in line with our obligations under UK law. Otherwise we will keep your data during your the interview process and remove it after 12 months.